Event Apps and Web App Loading Time Issues

Incident Report for Socio

Resolved

All systems have returned to normal operation.

If you experience any issues, please don't hesitate to reach out via our Live Chat on our Socio Platform or via email (support@socio.events).

Posted Jan 23, 2020 - 09:42 EST

Monitoring

Our engineers have deployed a fix that has resolved the loading time issue. Users should now be able to use all products normally. We’re monitoring and will continue to monitor our servers, event apps, and web apps to ensure that everything has returned to normal.

Posted Jan 22, 2020 - 13:01 EST

Investigating

We are experiencing performance and loading issues across our products. Specifically, Event Apps and Web Apps are showing issues. Our engineers have identified an issue and are implementing a solution and we will have an update shortly.

Posted Jan 22, 2020 - 09:51 EST

This incident affected: Event Apps and Web App.