All Systems Operational
Socio Platform Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Event Apps Operational
90 days ago
100.0 % uptime
Today
Web App Operational
90 days ago
100.0 % uptime
Today
Live Display Operational
90 days ago
100.0 % uptime
Today
Lead Retrieval Operational
90 days ago
100.0 % uptime
Today
Streaming Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Event Apps, Web App and Live Display Server Response Time
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Event Apps, Web App and Live Display Server Error Rate
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Socio Platform Server Response Time
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Socio Platform Server Error Rate
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Registration End User Server Response Time
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Registration End User Server Error Rate
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Past Incidents
Aug 7, 2022

No incidents reported today.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022
Resolved - The Registration Product has returned to normal operation and emails are going out as expected. We will continue to monitor closely over the next 24 hours for any disturbances.

If you are still experiencing issues please don't hesitate to reach out via our Live Chat on our Socio Platform or via email (support@socio.events).

Jul 29, 16:50 EDT
Monitoring - Registration has returned to normal after the degraded performance in our system. Our team will continue to monitor the situation for the next 24 hours to make sure all services have returned to both stable and normal operation.

If you have questions or concerns, please do not hesitate to contact us via live chat, or email our team at support@socio.events.

Jul 29, 15:39 EDT
Investigating - We’re currently experiencing degraded performance with our Registration product. At this time, promotional emails are not being delivered as expected. Our Engineering team is working to identify the root cause and implement a solution. We will update you here in one hour.
Jul 29, 14:55 EDT
Jul 28, 2022
Resolved - Socio's platform was unexpectedly negatively impacted by a power outage at the AWS US-EAST-2 Region. Amazon Web Services have restored their services in this availability zone and all products should be performing as expected at this time.

If you have any further questions about this issue, please do not hesitate to email us at support@socio.events or contact our live chat. To those who were impacted, thank you for your patience.

Jul 28, 16:34 EDT
Monitoring - AWS has indicated that services have returned to normal after the degraded performance in our system.
Our team will continue to monitor the situation for the next 12 hours to make sure all services return to both stable and normal operation.

Please do not hesitate to reach out to us at support@socio.events or our live chat if you find that the platform is still having issues with performance degradation.

Jul 28, 14:31 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 28, 13:53 EDT
Investigating - At 1:05 eastern time, Amazon Web Services (AWS) reported that a single data center on the eastern US coast lost power. Because of this, the Webex Events Platform is experiencing slow load and response times, and in some instances isn't loading at all. There have also been reports of Simulive not working.
According to AWS, the data center is back online and working. However, we're in contact with AWS and monitoring the situation as they work to restore their full services. To receive alerts on the latest status, subscribe at: https://status.aws.amazon.com/

Jul 28, 13:51 EDT
Jul 27, 2022

No incidents reported.

Jul 26, 2022

No incidents reported.

Jul 25, 2022

No incidents reported.

Jul 24, 2022

No incidents reported.