Branded Event Apps Update Required (Updated Chat Functionality)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 00:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 14:37 EDT
Scheduled - The timeframe for the scheduled maintenance has been has changed. All Branded Event Apps must now be updated between Friday, October 25, 2019 and Friday, November 30, 2019.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 00:00 EDT
Scheduled - All Branded Event Apps must be updated between Friday, October 18, 2019 and Thursday, October 31, 2019. This update is required as the chat functionality in our event apps will be updated due to our previous provider shutting down. Apps that are not updated in the required timeframe will not have chat functionality until they are updated, and may lose messaging and conversation history.

To learn how to update your Branded Event App, check here: http://bit.ly/33ANUCR. Please keep in mind that all apps must go through the standard Apple Review process before being updated.

If you have questions, please feel free to reach out to us via support@socio.events.
Uptime over the past 90 days. View historical uptime.
Socio Platform Operational
90 days ago
100.0 % uptime
Today
Event Apps Operational
90 days ago
100.0 % uptime
Today
Web App Operational
90 days ago
99.9 % uptime
Today
Live Display Operational
90 days ago
100.0 % uptime
Today
Lead Retrieval Operational
90 days ago
100.0 % uptime
Today
API Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Event Apps, Web App and Live Display Server Response Time
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Event Apps, Web App and Live Display Server Error Rate
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Socio Platform Server Response Time
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Socio Platform Server Error Rate
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Past Incidents
Nov 12, 2019

No incidents reported today.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019
Performance Issues
Resolved - All systems have returned to normal operation after a patch was deployed by our engineers. We will continue to monitor closely over the next 24 hours and following days for any disturbances.

If you are still experiencing issues please don't hesitate to reach out via our Live Chat on our Socio Platform or via email (support@socio.events).
Nov 1, 16:56 EDT
Update - All products have returned to normal operation. Our engineers are still investigating the identified issue and working on a permanent solution. We are constantly continuing to monitor our servers.
Nov 1, 13:30 EDT
Identified - Our engineers have identified an issue caused by some large events taking place. They are implementing a solution and we will have an update shortly.
Nov 1, 12:22 EDT
Monitoring - We were experiencing performance and loading issues across our products. Specifically, the Socio Platform, Event Apps, Web Apps, and Lead Retrieval were showing issues. Currently, performance has returned to normal, but we will continue to monitor our systems.
Nov 1, 11:38 EDT
Oct 31, 2019
Web Apps Outage and Event Apps Issues
Resolved - All systems have returned to normal operation. We will continue to monitor closely over the next 24 hours for any disturbances.

If you are still experiencing issues please don't hesitate to reach out via our Live Chat on our Socio Platform or via email (support@socio.events).
Oct 31, 14:33 EDT
Monitoring - Our engineers have released a patch for our Web Apps. All systems are now operational.

We will continue to monitor both Web Apps and Events Apps.
Oct 31, 12:37 EDT
Update - Our engineers have identified and are working on a patch for our Web Apps. We expect to have an update released within the next couple of hours and will continue to keep you updated throughout the day.
Oct 31, 12:00 EDT
Update - Our engineers have deployed a patch for all Event Apps and are continuing to monitor its effect. All Event Apps should be operating normally.

The Web App outage is continuing to be investigated.
Oct 31, 11:51 EDT
Identified - We are experiencing a major outage across our Web Apps and degraded performance around for customers using our Event Apps product. Most Event Apps should not be affected. For the events experiencing issues, actions such as loading large agendas, loading large lists of information, and other data intensive actions by attendees are experiencing degraded performance. Our engineers have identified the problem and are currently working on a solution.
Oct 31, 23:57 EDT
Oct 30, 2019

No incidents reported.

Oct 29, 2019

No incidents reported.

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