Issues with Streaming - 13 June 2023
Incident Report for Socio
The Webex Events (formerly Socio) Platform has returned to normal operation. We will continue to monitor closely over the next 24 hours for any disturbances.

If you are still experiencing issues please don't hesitate to reach out via our Live Chat on our Socio Platform or via email (
Posted Jun 13, 2023 - 21:24 EDT
Amazon Web Services (AWS) has implemented a solution, and all products are now working as expected. We’ll continue to closely monitor our services for the next 24 hours to ensure normal operation.

If you continue to experience problems, try logging out and back in and/or clear your browser cache. Email us at or live chat with us if you need additional help.
Posted Jun 13, 2023 - 17:10 EDT
Amazon Web Services (AWS) has identified the cause of the issue and is working on a solution. We’ll continue to post status updates every hour until the issue is resolved. Thank you for your patience.

If you have questions or need help, please don’t hesitate to email us at or live chat with us.
Posted Jun 13, 2023 - 17:00 EDT
Amazon Web Services (AWS) is investigating degraded service affecting Webex Events Streaming. Currently, Users are unable to save Sessions or Live Streams when using a paid provider option (Restream, Studio, RTMP, Simulive). They are met with a generic error upon saving. This affects both existing and new components when using those providers. Other unpaid providers are not having the issue (Webex, etc.).

Affected regions: All

Workaround: Use a free service like Webex or Zoom.

We’re closely monitoring the situation and will post another status update in an hour or when the issue is resolved. Sign up for Amazon Web Services (AWS) status alerts and view system status at

If you have questions or need help, please don’t hesitate to email us at Thank you for your patience.
Posted Jun 13, 2023 - 16:31 EDT
This incident affected: Streaming.