All systems have returned to normal operation after our live streaming vendor implemented a workaround for their database capacity issues. We’re sorry for any inconvenience that resulted from this incident. Your studios should be working as expected. If you experience any issues, please don't hesitate to reach out via Live Chat on our Socio Platform or via email (support@socio.events).
Posted Jan 14, 2022 - 16:51 EST
Monitoring
Restream has informed us that the issues with the broadcast studio have been fixed. After testing, we can confirm we're able to go live in new and pre-existing studios. If you're still having trouble with Restream, please email us at support@socio.events or contact our live chat support.
Posted Jan 14, 2022 - 16:05 EST
Update
Restream's engineering team is continuing to investigate the source of their disruption. We'll keep updating you here as we monitor their progress.
Posted Jan 14, 2022 - 15:46 EST
Investigating
One of our live streaming partners, Restream, is currently experiencing a service disruption. Their Engineering team is working to identify the root cause and implement a solution, and we're in close communication. Customers who are using Restream or Socio Streaming for their live streams right now may be affected. We will update you here in one hour.
Posted Jan 14, 2022 - 14:53 EST
This incident affected: Platform, Event Apps, and Web App.