The Webex Events (formerly Socio) Platform has returned to normal operation. We will continue to monitor closely over the next 24 hours for any disturbances.
If you are still experiencing issues please don't hesitate to reach out via our Live Chat on our Socio Platform or via email (support@socio.events).
Posted Apr 13, 2023 - 15:21 EDT
Monitoring
We've implemented a solution, and all products are now working as expected. We’ll continue to closely monitor our services for the next 24 hours to ensure normal operation.
If you continue to experience problems, try logging out and back in and/or clear your browser cache. Email us at support@socio.events or live chat with us if you need additional help.
Posted Apr 13, 2023 - 08:34 EDT
Update
We’re continuing to investigate the issue and will keep posting status updates every hour until it’s resolved. Thank you for your patience.
If you have questions or need help, please don’t hesitate to email us at support@socio.events or live chat with us.
Posted Apr 13, 2023 - 08:20 EDT
Investigating
We're investigating degraded service affecting the Webex Events Platform. Currently, users are getting an error when trying to add a new feature to their event. We are also occasionally seeing errors when trying to add a new video to the studio.
Affected regions: All
Workaround: Using the import template to add features appears to work as expected.
We’ll post another status update in an hour or when the issue is resolved. If you have questions or need help, please don’t hesitate to email us at support@socio.events or live chat with us.
Posted Apr 13, 2023 - 07:50 EDT
This incident affected: Platform, Registration, and Streaming.