All systems have returned to normal operation. We will continue to monitor closely over the next 24 hours for any disturbances.
If you are still experiencing issues please don't hesitate to reach out via our Live Chat on our Socio Platform or via email (support@socio.events).
Posted Oct 31, 2019 - 14:33 EDT
Monitoring
Our engineers have released a patch for our Web Apps. All systems are now operational.
We will continue to monitor both Web Apps and Events Apps.
Posted Oct 31, 2019 - 12:37 EDT
Update
Our engineers have identified and are working on a patch for our Web Apps. We expect to have an update released within the next couple of hours and will continue to keep you updated throughout the day.
Posted Oct 31, 2019 - 12:00 EDT
Update
Our engineers have deployed a patch for all Event Apps and are continuing to monitor its effect. All Event Apps should be operating normally.
The Web App outage is continuing to be investigated.
Posted Oct 31, 2019 - 11:51 EDT
Identified
We are experiencing a major outage across our Web Apps and degraded performance around for customers using our Event Apps product. Most Event Apps should not be affected. For the events experiencing issues, actions such as loading large agendas, loading large lists of information, and other data intensive actions by attendees are experiencing degraded performance. Our engineers have identified the problem and are currently working on a solution.